Privacy Policy

 

About us

We are Diverse BCP, a brand name for Born Bilingual, a private limited company incorporated in (and subject to the laws of) England and Wales with registration number 11543955. Our registered address is at 8 Rebbeck Road, Bournemouth BH7 6LW.

We take your privacy seriously and use your personal data as further explained in this Privacy Policy. We are the “controller” of the personal data you provide to us.

 

What information do we collect?

Diverse BCP collects information from you when you fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address or phone number. You may, however, visit our site anonymously.

 

Basic contact details: We collect your name, email address, and telephone number so that we can contact you about your business listing on our directory and any other products and services that we have from time to time agreed to provide to your business;

 

Business details:

We may collect the following information:

• the name of the business you represent

• contact information to the business that may include email address, telephone number, website address, social networking details

• demographic information such as street address, town, county, post code, country

• details of the goods and/or services your business offers

• the business description you provide to us

• languages spoken in your business

• heritage background of the business and its owners

• any other information you provide to us

 

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.

• To publicly display in our online business directory and social media pages

• We may use the information to improve our products and services.

• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone.

• We may occasionally contact you by email, phone, fax or mail to offer you special offers, upgrade options and enhanced listings.

 

Payment details: We require your payment card details so that we can obtain payment for any paid-for products and services that we provide to your business;

 

Correspondence: We collect any additional personal data that you may provide to us from time to time if you contact us by email, letter or telephone, through our website or by any other means. If you contact us by telephone, we may make notes in relation to your call for training and service improvement purposes, to comply with our legal obligations and to be able to deal with any dispute or defence of a claim which may arise in the course of us providing our products and services to you.

 

What do we use your information for?

Any of the information Diverse BCP collects from you may be used in one of the following ways:

 

• To personalise your experience (your information helps us to better respond to your individual needs)

• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)

• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

• To process transactions for Diverse BCP's listings

• To process payments. We process your payment card details so that we can obtain payment for any paid-for products and services you have requested and collect any future payments or overdue amounts for those products and services.

• Direct marketing (including by third parties). If you have provided your consent or we otherwise have the right to do so, we may use your contact details to send you direct marketing and keep you informed of promotional offers by email, post or telephone relating to our products and services.

 

You can unsubscribe from our direct marketing at any time by clicking the “Unsubscribe” link in any of our emails or by contacting us.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the service requested.

 

Legal grounds for processing

Data protection law requires us to only process your personal data if we satisfy one or more legal grounds. These are set out in data protection law and we rely on a number of different grounds for the processing we carry out. These are as follows:

 

Consent

In certain circumstances, we process your personal data after obtaining your consent to do so for the purposes of:

 

• sending you marketing communications about our products and services;

• sharing your name, email address, postal address and telephone number with our trusted business partners so that they may market to you about their own similar products and services;

• conducting marketing research;

• using your location to deliver specific messaging and to you and to facilitate the messaging functionality on our app and websites (as applicable);

• obtaining your credit score so that we can establish the best possible payment terms we are able to offer to you.

• Necessary for the performance of a contract and to comply with our legal obligations

 

It is necessary for us to process your basic contact details, payment details and information about the business you represent for the performance of the contract between us (which, depending on the products and services we have from time to time agreed to provide to your business, is governed by one or more of the terms and conditions found here). In particular, we rely on this legal ground to:

 

• publish your business listing on our directory and provide you with the products and services you have requested, including where relevant, advertising the identity, location and contact details of your business on third party search engines, social media sites and other relevant business websites on your behalf and registering a domain name on your behalf;

• communicate with you about the products and services that we provide to your business, including to let you know about major changes to those products and services or to the terms of the contract between us or to any related information (such as changes to this Privacy Policy);

• confirm your identity and verify the information you provide;

• process payments; and

• provide and improve customer support.

If you choose not to give some or all of the aforementioned information to us, this may affect our ability to provide our products and services to you.

 

In certain circumstances, we also use your personal data only to the extent required in order to enable us to comply with our legal obligations, including to detect, investigate and prevent fraud.

 

It is sometimes necessary to collect and use your personal data for the purposes of our legitimate interests as a business, which are to:

 

• provide you with products and services that are as useful and beneficial to your business as possible, including by personalising our contact with you (using automated decision-making and profiling techniques) and making sure we tell you about all the offers that are relevant to your business;

• better understand our customer base so that we can improve our products and services and marketing activities (which could also benefit you);

• comply with our contractual obligations to third parties, for example to produce aggregated underwriting risk analysis reports for our commercial lenders and commercial insurers;

• confirm whether or not you would like to renew your contract with us for any paid-for products and services;

• develop and improve our website to enhance the customer experience;

• train our staff so that we can provide you with a better customer service;

• respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you; and

• ensure effective operational management and internal administration of our business, document retention, compliance with regulatory guidance and exercise or defence of legal claims.

Please note that where we wish to rely on this legal ground for processing, we are required by data protection law to consider whether our legitimate interests are overridden by your interests or your fundamental rights and freedoms. We may continue to process your personal data on the basis of our legitimate interests only if we determine that your interests, rights and freedoms are not overridden by our legitimate interests.

 

We have considered these matters and on balance, we consider that the benefits described above are not outweighed by your interests or your fundamental rights and freedoms.

 

Where we think there is a risk that one of your interests or fundamental rights and freedoms may be affected, we will not process your personal data unless there is another legal ground for us to do so (either that we have obtained your consent to the processing or it is necessary for us to perform our contract with you or to comply with our legal obligations).

 

How do we protect your information?

Diverse BCP implements a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

 

Do we use cookies?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Diverse BCP implements a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. We track your use of our website through cookies and other similar technologies so that we can provide important features and functionality on our website, monitor its usage, and provide you with a more personalised experience. Our website measures conversations using visitor action pixels from Facebook. These allow us to track your behaviour after you click on a Facebook ad to reach our website. This allows us to analyse the effectiveness of Facebook advertisements for statistical and market research purposes and their future optimisation. The data collected is anonymous to us and we cannot use it to draw any conclusions about your identity. However, the data are stored and processed by Facebook, which may make a connection to your Facebook profile and which may use the data for targeting advertising purposes. This will allow Facebook to display ads both on Facebook and on third-party sites.

 

We also use 3rd party cookies from advertisers and specifically from the Google AdSense program. Most web browsers automatically accept these cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please consult the instructions in your web browser to find out how to control cookies.

 

Third parties may be placing and reading cookies on your browser, or using web beacons to collect information, in the course of ads being served on our website. Please consult the instructions in your web browser to find out how to control this behaviour

 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

We also use 3rd party tracking systems to monitor visitor behaviour, the primary systems we use are statcounter.com and google analytics, please view the privacy policies of both of these companies if you have any concerns.

 

Please see our Cookie Policy to find out more.

 

Do we disclose any information to outside parties?

We may provide your personal data to:

• our suppliers and services providers, including other companies in our group, who perform certain business services for us and act as “processors” of your personal data on our behalf; and

• other organisations, who use your personal data for their own purposes and are “controllers” of such data in their own right.

• We may also share it with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

 

Third party links

Occasionally, at our discretion, Diverse BCP may include or offer third party products or services. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

 

Your Consent

By using Diverse BCP, you consent to our Privacy Policy.